Recently updated, this NVQ Level 2 qualification is designed for people who clean the interiors of buildings. It covers a variety of cleaning procedures and techniques, offering greater choice for the learner than the NVQ did in its previous format.

The NVQ looks at good cleaning practice in both a theoretical and practical sense, introducing among its theoretical issues, the importance of presenting a positive and professional image, risk assessment, team working, responding to customer needs and communication. Practically, the NVQ looks at safe and efficient cleaning methods and procedures, with focus on systems such as colour-coding equipment to reduce cross-contamination, and other methodical cleaning processes and techniques.

Mandatory Units

Ensure your actions reduce risks to Health and Safety in the workplace
Promote and maintain service delivery

Optional Units

Support the work of a team
Develop and maintain positive working relationships with customers
Control the use of resources
Communicate effectively in the workplace
Clean floor manually
Clean furniture, fittings and vertical surfaces
Clean toilets and washrooms manually
Clean and protect floors
Clean carpets and soft furnishings
Clean surfaces up to a maximum height of 4 metres

We have developed our own range of learning materials (activity based workbooks) to assist with covering the entire range of underpinning knowledge the learner needs to achieve this award. The knowledge is demonstrated by workplace assessment, observation, questioning, discussion, work products, workplace evidence and witness testimony.

We have worked closely with the City & Guilds to ensure high standards of assessment and have recently updated our Assessor support materials to ensure that our delivery conforms to the very latest guidelines. (back to top)

NVQ 2 Local Environmental Services.

This is a new qualification which aims to reach out to operatives who work in a wide range of roles within the Service Sector, including those who maintain and service not only interiors and internal areas, but also external areas, including grounds, footpaths, gardens, parks and sports pitches. A sample of available units appears below:

Mandatory Units:

Make sure your own actions reduce risks to health & safety
Communicate effectively with customers and others
Work as a team and develop yourself OR Work alone and develop yourself

Optional Units (a selection, including):

Clean & maintain internal surfaces and areas
clean & maintain external surfaces and areas
Deal with routine waste
Clean washrooms and replenish supplies
Clean high risk areas
Clean confined spaces
Deal with non-routine waste
Carry out maintenance and minor repairs
Perform street cleansing manually
Perform street cleansing by machine
Working safely at heights
Prepare and operate a tractor with attachments
Construct and maintain boundaries and paths
Maintain and repair new structures and surfaces
Maintain plants outdoors
Prepare sites for landscaping
Establish plants outdoors
Use and maintain equipment and machines
Develop positive relationships with Customers

The NVQ consists of 6 units (3 mandatory and 3 optional units), all of which can be achieved through workplace assessment and observation. (back to top)

NVQ Level 2 in Team Leading

This award is aimed at Supervisors, Team Leaders and Managers across a wide variety of areas, with staff reporting to them. To achieve this NVQ, candidates are required to complete four mandatory units and two optional units.

Mandatory Units (achieve all four units):

Unit A1 Manage your own resources
Unit B5 Provide leadership for your team
Unit D1 Develop productive working relationships with colleagues
Unit E5 Ensure your own actions reduce risks to health and safety

Optional Units (select two units):

Unit C1 Encourage innovation in your team
Unit D5 Allocate and check work in your team
Unit D7 Provide learning opportunities for colleagues
Unit F5 Resolve customer service problems
Unit F7 Support customer service improvement

This award is delivered in the workplace. Competence is assessed by observation, written and oral questioning, workbook activities, supporting workplace evidence and witness testimonies, personal statements and work products.

The award takes approximately six months to achieve, based on fortnightly visits of typically an hour’s duration. Observations can be made whilst the learner is carrying out their normal work duties and all of the supporting evidence can be usually obtained from workplace activities, events and resources. (back to top)

NVQ Level 2 in Customer Service

The NVQ Level 2 in Customer Service is designed for staff responsible for delivering a service to customers and interacting regularly with them. The learner is required to complete a total of seven units, two mandatory and five options.

Mandatory Units:

Prepare yourself to deliver good customer service
Provide customer service within the rules

Optional Units Include:

Give customers a positive impression of yourself and your organisation
Promote additional services or products to customers
Process customer service information
Live up to the customer service promise
Go the extra mile in customer service
Deal with customers in writing or using ICT
Deal with customers face to face
Deal with customers by telephone
Deliver reliable customer service
Deliver customer service on your customer’s premises
Recognise and deal with customer queries, requests and problems
Resolve customer service problems
Develop customer relationships
Support customer service improvements
Develop personal performance through delivering customer service

Assessment is made in the learner’s own workplace, by observation, written and oral questioning, work products, workplace evidence, personal discussions, statements and witness testimonies. The qualification will typically take around 6 months to deliver, based on approximately 12 fortnightly visits with typically an hour’s contact for the underpinning knowledge, and longer workplace based observations.

Observations are made whilst the learner is carrying out their normal work duties and all of the supporting evidence for the NVQ can be obtained from actual workplace events, activities, products and resources. (back to top)

For more information about these or any of our courses, please telephone 0117 957 3400 or contact us Online

NVQ COURSES

NVQ Level 2 in Cleaning & Support Services

NVQ 2 Local Environmental Services.

NVQ Level 2 in Team Leading

NVQ Level 2 in Customer Service